--- title: "Help Center: Guides to Alerts, Plans & Kits | BePrepared" url: "https://bepreparedsolutions.co/help" description: "Learn how BePrepared works: live monitoring, baseline reports, building a plan, kits, and your account. Short, visual, example-first guides." source: "BePrepared Solutions" --- # Help Center The Help Center is a set of short, visual guides to getting the most out of BePrepared. Start with what you need; every guide leads with the answer. ## Getting Started - [ ### Find your way around Tutorial A quick orientation to BePrepared: the four products, where they live, and how to get help. Press Show me around for a guided walkthrough. ](https://bepreparedsolutions.co/help/getting-started/find-your-way-around) ## BeAware - [ ### Why live monitoring matters Explainer BeAware watches the addresses you care about and tells you the moment a new hazard shows up, so you have time to prepare instead of react. ](https://bepreparedsolutions.co/help/beaware/why-monitoring) - [ ### Read your monitoring dashboard How-to The BeAware monitoring dashboard is one live view of your area: a status bar shows your location and overall risk, five tabs (Utilities, Emergency, Digital, Environmental, News) sort live events, the map shows where they are, and a bottom ticker scrolls breaking alerts. ](https://bepreparedsolutions.co/help/beaware/monitoring-dashboard) - [ ### Understand your baseline report severity Explainer Baseline report severity reads your address's historical track record and structure, paired with a ZIP-level risk score. It is not a forecast for this week, and it is not a readiness grade. ](https://bepreparedsolutions.co/help/beaware/baseline-severity) - [ ### How BeAware alert notifications work Explainer We watch official feeds around the clock and email you when an alert covering one of your saved addresses meets your urgency level. ](https://bepreparedsolutions.co/help/beaware/how-alerts-work) - [ ### Set up alerts: channels, thresholds, and quiet hours How-to Open /beaware/alert-settings to choose which BeAware alerts you get and whether each arrives by email, SMS, or WhatsApp; changes save automatically, and SMS or WhatsApp need a phone you've verified on your profile. ](https://bepreparedsolutions.co/help/beaware/set-up-alerts) - [ ### Why didn't I get an alert? Fix When one event sends you nothing, it usually fell below your settings, missed your saved addresses, or updated an alert you already received. ](https://bepreparedsolutions.co/help/beaware/why-no-alert) ## BeReady - [ ### Create a plan: the 7-step wizard, start to finish Tutorial Creating a BeReady plan means working through a 7-step wizard: address, household, configuration, scenarios, impacts, time horizon, then a review screen where you press Build my plan and wait up to 6 minutes for your personalized plan. ](https://bepreparedsolutions.co/help/beready/plan-wizard) - [ ### My Supplies: quantities, scaling, and time horizons Explainer Your supply list turns a BeReady plan into a precise shopping list, scaling quantities by household size and the plan's time horizon (72 hours up to a year), and shrinking as you mark what you already own. ](https://bepreparedsolutions.co/help/beready/supply-quantities) - [ ### Run a drill Tutorial Open /beready/drills, pick one of the two drills suggested for your household, read the 25-minute script aloud at the kitchen table (no equipment needed), then click "Mark this drill as run" to record it. ](https://bepreparedsolutions.co/help/beready/run-a-drill) - [ ### Track skills and mark mastery How-to The Skills Tracker turns the kits on your plan plus eight core Foundations skills into a per-member record, so you can mark who has actually learned each one and see where your household stands. ](https://bepreparedsolutions.co/help/beready/skills-mastery) - [ ### My Tribe: invite, share, and your privacy controls How-to My Tribe lets you connect with a trusted household inside BeReady and share only what you choose, one line at a time, with the freedom to stop sharing whenever you want. ](https://bepreparedsolutions.co/help/beready/tribe-privacy) ## BeEquipped - [ ### Browse kits and filter to your plan How-to Open BeEquipped > Kits, then narrow the catalog with search and the left-rail filters (scenario, outcome, timeframe, climate, price, contents); if you have a BeReady plan, tap Match my plan to auto-fit and rank kits by how well they fit it. ](https://bepreparedsolutions.co/help/beequipped/kit-browser) - [ ### How the Combo kit discount works Explainer If you are on the Combo plan, every BeEquipped kit is automatically discounted (5% by default) with the savings already shown in the price, so you pay less without entering a code. ](https://bepreparedsolutions.co/help/beequipped/combo-discount) ## Account & Billing - [ ### Change your plan: upgrades, downgrades, and proration How-to Change your plan from the Subscription tab on /profile: upgrade to Combo or switch to annual in place with prorated billing, or cancel a product to drop it when your paid period ends. ](https://bepreparedsolutions.co/help/account/change-subscription) - [ ### Turn on two-factor authentication How-to Two-factor authentication is not in BePrepared yet, so secure your group account from the Account tab on /profile with a strong, unique password and a data export. ](https://bepreparedsolutions.co/help/account/two-factor) ## Common tasks - [ ### I'm not getting alerts Fix If BeAware alerts are not reaching you, walk this checklist: confirm the alert and the right channel are switched on in Alert Settings, make sure a phone number and a verified email are on file, check spam, and remember that some outage alerts only fire within a set range. ](https://bepreparedsolutions.co/help/tasks/not-getting-alerts) Looking for quick answers? See the [FAQ](https://bepreparedsolutions.co/faq). --- _Guidance here is general and cannot account for your circumstances. In an active emergency, official instructions from local authorities take precedence over anything published by BePrepared Solutions._