Help Center
Short, visual guides to getting the most out of BePrepared. Start with what you need; every guide leads with the answer.
Getting Started
BeAware
- Why live monitoring mattersExplainerBeAware watches the addresses you care about and tells you the moment a new hazard shows up, so you have time to prepare instead of react.
- Read your monitoring dashboardHow-toThe BeAware monitoring dashboard is one live view of your area: a status bar shows your location and overall risk, five tabs (Utilities, Emergency, Digital, Environmental, News) sort live events, the map shows where they are, and a bottom ticker scrolls breaking alerts.
- Understand your baseline report severityExplainerBaseline report severity reads your address's historical track record and structure, paired with a ZIP-level risk score. It is not a forecast for this week, and it is not a readiness grade.
- Set up alerts: channels, thresholds, and quiet hoursHow-toOpen /beaware/alert-settings to choose which BeAware alerts you get and whether each arrives by email, SMS, or WhatsApp; changes save automatically, and SMS or WhatsApp need a phone you've verified on your profile.
BeReady
- Create a plan: the 7-step wizard, start to finishTutorialCreating a BeReady plan means working through a 7-step wizard: address, household, configuration, scenarios, impacts, time horizon, then a review screen where you press Build my plan and wait up to 6 minutes for your personalized plan.
- My Supplies: quantities, scaling, and time horizonsExplainerYour supply list turns a BeReady plan into a precise shopping list, scaling quantities by household size and the plan's time horizon (72 hours up to a year), and shrinking as you mark what you already own.
- Run a drillTutorialOpen /beready/drills, pick one of the two drills suggested for your household, read the 25-minute script aloud at the kitchen table (no equipment needed), then click "Mark this drill as run" to record it.
- Track skills and mark masteryHow-toThe Skills Tracker turns the kits on your plan plus eight core Foundations skills into a per-member record, so you can mark who has actually learned each one and see where your household stands.
- My Tribe: invite, share, and your privacy controlsHow-toMy Tribe lets you connect with a trusted household inside BeReady and share only what you choose, one line at a time, with the freedom to stop sharing whenever you want.
BeEquipped
- Browse kits and filter to your planHow-toOpen BeEquipped > Kits, then narrow the catalog with search and the left-rail filters (scenario, outcome, timeframe, climate, price, contents); if you have a BeReady plan, tap Match my plan to auto-fit and rank kits by how well they fit it.
- How the Combo kit discount worksExplainerIf you are on the Combo plan, every BeEquipped kit is automatically discounted (5% by default) with the savings already shown in the price, so you pay less without entering a code.
Account & Billing
- Change your plan: upgrades, downgrades, and prorationHow-toChange your plan from the Subscription tab on /profile: upgrade to Combo or switch to annual in place with prorated billing, or cancel a product to drop it when your paid period ends.
- Turn on two-factor authenticationHow-toTwo-factor authentication is not in BePrepared yet, so secure your group account from the Account tab on /profile with a strong, unique password and a data export.
Common tasks
- I'm not getting alertsFixIf BeAware alerts are not reaching you, walk this checklist: confirm the alert and the right channel are switched on in Alert Settings, make sure a phone number and a verified email are on file, check spam, and remember that some outage alerts only fire within a set range.
- Running an on-air sessionHow-toWhat every control on the on-air run page does — the segment companion, resizable columns, mark moment, auto-advance, text size, full screen — and every keyboard shortcut you can drive it with.
Partner Program
- How the partner program worksExplainerThe partner program in plain terms: how your tracked link credits referrals to you, how long that credit lasts, and how your share is calculated and paid.
- Read your partner dashboardHow-toWhat each card on the partner dashboard means: your standing, the three money figures, the referral funnel, and the by-campaign table.
- Share your tracked linkHow-toEvery way to put your partner link in front of an audience: copy it, say your code on air, build campaign links, embed a button on your site, and share to social.
- Put your QR code to workHow-toWhere a partner QR code earns its keep: print placements, in-person moments, and on-screen spots viewers can scan with a phone.
- Understand your monthly statementsHow-toHow to read your partner statements: the monthly cards, the FINAL badge, due dates, revenue categories, and the CSV export.
- Customize your arrival pageHow-toShape what visitors see on your partner arrival page: headline, body copy, featured links, images, and the review flow that publishes your changes.